Frequently Asked Questions

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Leider kann sich die Lieferzeit einiger Bestellungen aufgrund der anhaltenden Herausforderungen im Zusammenhang mit Corona verlängern. Wir stehen in engem Kontakt zu unseren Druckereien und Lieferanten, um die Lieferzeit so gering wie möglich zu halten. Wir hoffen auf euer Verständnis und bedanken uns für die Geduld!

Popular Questions

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No! We draw any pet as long as you send us a good photo of it! For more information about best working pet photos, please take a look at our Photo Guide.

Standard USPS Shipping: 1-2weeks overall.

Standard International Shipping: 2-3 weeks overall.

Yes! We ship internationally and best of all: our products are produced locally in a print lab closest to you because our ecological footprint is important to us! That's why we work with a global printer network so that we can minimise transportation ways and help reducing carbon dioxide emissions. And shipping times are faster this way, too! It's a win-win and proud pet parents can show their furbaby love all over the globe! International shipping will be calculated at checkout.

Yes! Drawings of humans together with their pet will be available soon! Just contact us if you can't wait.

Ordering & Shipping

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Yes, this might happen if you order multiple different items, for example a custom pet blanket and a custom pet phone case. They will be shipped separately because we work with different print partners who are specialized in specific products. This ensures the highes quality and that you're receiving your unique products as soon as possible!

Contact us in the live chat or write us an e-mail! We'll find your package together!

Just log in to our dashboard with your order number and e-mail address. Here you will find the real-time order status, your artwork for approval and dozens of backgrounds to choose from for your one-of-a-kind piece of pet art!

Your Custom Pet Product

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Yes, we'll remove the background of your photos as we just want your lovely pet portrait on the artwork!

No, unfortunately we don't offer full body artworks. Our brand concept focuses on the head to chest region of your pet as this will look the best as a result. Remember: Head to chest is best, forget the rest!

Yes, you can edit or even cancel your order within the first 4 hours after your purchase. After that time, we'll start processing your order.

Any later order cancellation is not possible since we've already started drawing your artwork.

After chosing the multiple pets option you can either upload multiple pictures for each pet or one picture with all your pet friends, if it meets our photo guidelines. You can also use a collage app on your phone to create one picture with multiple pet, but keep the quality of your picture in mind.

For best results, we highly recommend using pet photos taken in sunny or bright light, so we can catch all the beautiful details of your best pet friend. Your pet should be sitting upright or standing up. Make sure to check our Photo Guide for more information!

You can expect to see your pet art in 1-3 business days. The time we'll need depends on the season and quantity of pets drawn for your order.

Great choice that you've purchased the digital art file! Now you own your unique pet artwork for a lifetime. You can download the digital art file inside your customer dashboard when your products are marked as shipped.

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